If you are unhappy with your purchase or an item arrives damaged, please contact us with your problem as soon as possible.
To request a return, please review our policies below and forward your order confirmation with details to firstname.lastname@example.org
We accept returns on certain items* up to 15 days after delivery (we extend this window for the holiday season) and provide a shipping label for your convenience. Once we receive your return, it will take us up to 15 business days to process a refund or store credit minus a flat rate of $8 for return shipping and handling. The flat rate of $8 is only applicable in the USA and additional fees may apply for international returns. The customer is responsible for all shipping costs as shipping charges are never refundable — this means your refund or store credit will amount to the total amount you paid less the $8 return shipping fee.
Items must have their original tag attached, be unwashed, unworn, and show no signs of wear or damage (such as deodorant markings or excess dog hair). If they arrive in a state that cannot be resold, you will not receive your item back, notification, nor refund/credit.
If you would like another item in it's place (exchange), we ask that you purchase that directly from the website while going through the return process. If it's on the website, it's available. This is to expedite the process so you can get the right cozy piece faster and avoid having to wait for long processing times and risk the possibility of items going out of stock by the time your return is ready to be processed.
***Sale, pre-order, and special release items are ineligible for any type of return***
We desire your experience with Contour to be as positive as possible, so please reach out with any questions.